Graceful Shopping, Dependable Delivery
Swift Light Hub (“we,” “our,” “us”) operates Violetdaisy with a commitment to providing a refined and worry-free shopping experience for our users (“you,” “your”). Every order is carefully managed to ensure it reaches your doorstep in impeccable condition and within the expected timeframe. This policy explains the shipping and delivery guidelines for all purchases made on our platform. When you place an order, you accept these terms, and we diligently work to ensure your shopping journey is smooth and delightful.
Fashion at Your Fingertips: Nationwide Delivery
We bring our stylish collections to customers across India, ensuring accessibility wherever you reside. While international delivery is not available at this time, we are continually working to expand our services. Whether you live in a lively metropolitan area or a quaint town, your fashion picks are just an order away. Our growing logistics network makes it possible to serve more regions each day. We collaborate with trusted courier partners to ensure timely and secure deliveries, and you can check our website for updates on expanded shipping coverage.
Order Handling: Swift and Careful Preparation
Expected Delivery Timeframes
Standard shipping takes approximately 3-8 business days, based on your location. We work with premier courier services to ensure punctual and secure deliveries. While we aim for prompt dispatch, certain circumstances may lead to unforeseen delays. If your order encounters a delay, our customer service team is available to provide assistance. We are committed to keeping you informed throughout the process and ensuring a smooth delivery experience.
Missed Deliveries: Steps to Take
In the event, a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier will try again up to two more times. If all attempts are unsuccessful, the package may be returned to our facility. You can request a re-delivery, though additional shipping charges may apply. To prevent missed deliveries, please ensure someone is available to receive the package at the specified address. If you foresee any challenges in accepting your order, contact our support team for assistance.
Handling Lost or Damaged Shipments
If you receive a damaged product, notify our support team within 48 hours and provide images for verification. Upon review, we will arrange a replacement or process a refund as required. In case of a lost shipment, we will coordinate with our courier partners to investigate and resolve the issue. Every order is packed with utmost care to minimize any risk of damage during transit. Your satisfaction is our priority, and we are dedicated to ensuring a reliable shopping experience.
Special Care for Exclusive Items
Certain products, such as delicate, oversized, or premium items, require extra handling during shipment. These items will have specific shipping guidelines mentioned on their respective product pages. We recommend reviewing these details before placing your order for a hassle-free experience. Our logistics team takes additional precautions in packaging to safeguard such products. In case you have any concerns about the shipping of exclusive items, our support team is always available to assist you.
Customer Support: We're Here to Help
If you have any inquiries regarding shipping, our dedicated support team is ready to assist. Contact us at swiftlightshub@gmail.com, and we will get back to you promptly. We are committed to addressing any concerns you may have and ensuring a smooth shopping experience. Your trust means everything to us, and we take pride in delivering fashion with elegance and reliability. Thank you for choosing Violetdaisy, where sophistication meets convenience, right at your doorstep.